1. Introduction & Scope

This Privacy Policy describes how Imaginitiate Ventures Private Limited (CIN: U74999DL2017PTC310324), trading as "Fan Pawa", registered at A-96 Ground Floor, Shankar Garden, Vikaspuri, New Delhi, 110018 ("we", "us", "our"), collects, uses, stores, shares, and protects your personal information when you use our website fanpawa.com and any related services (collectively, the "Platform"). By accessing or using the Platform, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Platform.

2. Information We Collect

We collect the following categories of personal information:

• Information You Provide Directly: When you submit a booking request, ground listing request, contact form, or any other form on the Platform, you provide us with: your full name, email address, phone number, and the content of your message or request (including preferred dates, times, number of players, equipment needs, and any notes).
• Booking and Transaction Information: Details of your booking requests, confirmed bookings, cancellations, equipment rentals, payment amounts, and payment methods used.
• Device and Technical Information: When you visit the Platform, we automatically collect: your IP address, browser type and version, operating system, screen resolution, the pages you visit on the Platform, the time and duration of your visit, referring website URL, and device identifiers.
• Location Information: The city you select on the Platform for ground search purposes. We do not collect precise GPS location unless you explicitly grant permission in the future.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to remember your preferences, analyse website traffic, understand how users interact with the Platform, and improve your experience. See Section 7 below for more details.

3. How We Use Your Information

We use your personal information for the following purposes:

• Booking Processing: To process your booking requests, communicate with you about availability and pricing, coordinate with ground owners and equipment partners, and confirm your bookings.
• Customer Support: To respond to your enquiries, questions, complaints, and feedback submitted through any contact channel.
• Service Notifications: To send you booking confirmations, reminders, updates, and follow-up messages related to your bookings.
• Platform Improvement: To analyse usage patterns, identify technical issues, improve website performance, and enhance the overall user experience.
• Marketing Communications: With your consent, to send you promotional messages about new features, new cities, special offers, or related services. You can opt out of marketing communications at any time.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We share your information only in the following limited circumstances:

• Ground Owners: When you submit a booking request for a specific ground, we share your name and phone number with that ground owner solely for the purpose of coordinating your booking. We do not share your email or any other information with ground owners.
• Payment Processors: If and when online payment is processed, your payment information is handled by our payment processing partners (such as Razorpay or Cashfree). We do not store your full card details or bank account numbers on our servers.
• Analytics Providers: We use Google Analytics and similar tools to understand website traffic and user behaviour. These tools collect anonymised and aggregated data only.
• Law Enforcement: If required by law, court order, or government regulation, we may disclose your information to the relevant authority.

5. How We Protect Your Data

We implement the following security measures to protect your personal information:

• SSL/TLS encryption for all data transmitted between your browser and our servers.
• Access to personal data is restricted to authorised team members on a strict need-to-know basis.
• Regular review and update of our security practices and data handling procedures.
• Secure storage of data on servers with industry-standard security configurations.

While we take reasonable precautions to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to taking all reasonable steps to protect your information.

6. Your Rights

You have the following rights regarding your personal information:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Correction: You can request correction of inaccurate or incomplete information.
• Right to Deletion: You can request deletion of your personal data, subject to legal retention requirements.
• Right to Withdraw Consent: You can withdraw your consent for marketing communications at any time by emailing support@fanpawa.com or clicking the unsubscribe link in any marketing email.

To exercise any of these rights, contact us at support@fanpawa.com or call +91 95570 07636. We will respond to your request within 30 days.

7. Cookies Policy

Our website uses cookies — small text files stored on your device — for the following purposes: (a) Essential Cookies: required for the website to function properly (e.g., remembering your selected city), (b) Analytics Cookies: to understand how users navigate the website and identify areas for improvement (Google Analytics), (c) Preference Cookies: to remember your settings and choices for a better experience. You can manage cookie preferences through your browser settings. Disabling essential cookies may affect website functionality.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy and to comply with our legal obligations. Specifically: booking records are retained for a minimum of 3 years for accounting, tax, and dispute resolution purposes. Contact form submissions are retained for 1 year. Marketing consent records are retained for as long as you remain subscribed. After the retention period, data is securely deleted or anonymised.

9. Children's Privacy

Fan Pawa is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@fanpawa.com and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will post a notice on the website and update the "Last updated" date at the top of this policy. We encourage you to review this page periodically. Continued use of the Platform after changes constitutes acceptance of the updated policy.

11. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

12. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

Email: support@fanpawa.com
Phone: +91 95570 07636 / +91 95570 02432
Mail: Privacy Team, Imaginitiate Ventures Pvt. Ltd., A-96 Ground Floor, Shankar Garden, Vikaspuri, New Delhi, 110018, India

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", "your") and Imaginitiate Ventures Private Limited, trading as Fan Pawa, registered at A-96 Ground Floor, Shankar Garden, Vikaspuri, New Delhi, 110018 ("Fan Pawa", "we", "us", "our"). By accessing or using the Fan Pawa website (fanpawa.com) and any related services (collectively, the "Platform"), you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Platform.

2. Description of the Platform

Fan Pawa is an online marketplace and aggregator platform that connects users seeking cricket grounds with independent cricket ground owners and facility managers. Fan Pawa also facilitates equipment rental services in partnership with equipment providers. Fan Pawa does not own, operate, or manage any cricket grounds or equipment inventory. We act solely as a facilitator and intermediary — providing an online platform for discovery, information, and booking coordination.

3. The Booking Process

Fan Pawa currently operates on a request-and-confirm model. Important details about this process:

• Submitting a booking request through the Platform does not constitute a confirmed booking. It is a request only.
• A booking is considered confirmed only after a member of our team has explicitly communicated confirmation to you via phone call, WhatsApp, or email.
• We reserve the right to decline a booking request for any reason, including but not limited to: unavailability of the requested ground, inability to verify pricing, or concerns about potential misuse.
• Response times for booking requests are indicative (typically within 24 hours) and are not guaranteed.

4. Pricing & Payment

Prices displayed on ground listing pages on the Platform are indicative and may vary based on the specific date, time of day, day of week, ground owner's discretion, and current availability. The final price for any booking is the price confirmed by our team during the booking confirmation process. You are not obligated to proceed with a booking if the confirmed price is different from the indicative price displayed on the website. Payment is required only after confirmation and your explicit agreement to the confirmed price.

5. User Responsibilities

When using Fan Pawa, you agree to:

• Provide accurate, truthful, and complete information in all forms and communications.
• Comply with all ground rules and policies set by the ground owner at the booked facility.
• Treat the ground, facilities, rented equipment, and other property with reasonable care.
• Arrive at the ground at the booked time and vacate within the booked slot duration.
• Return all rented equipment in the same condition as received (normal wear and tear excepted).
• Not use the Platform for any illegal, fraudulent, or unauthorised purpose.
• Not attempt to bypass the Platform to book directly with ground owners discovered through Fan Pawa, for a period of 12 months after your first interaction through the Platform.

6. Fan Pawa's Responsibilities

Fan Pawa will make reasonable efforts to:

• Ensure that ground listings on the Platform are accurate and up to date to the best of our knowledge.
• Personally verify availability for every booking request before confirming.
• Communicate confirmed pricing clearly before requesting payment.
• Provide customer support for all booking-related enquiries during business hours.
• Address complaints and disputes in a fair, transparent, and timely manner.

7. Limitation of Liability

Fan Pawa acts as a marketplace facilitator and is not liable for:

• The condition, quality, safety, or suitability of any cricket ground (these are the responsibility of the ground owner).
• Weather conditions that may affect your game or cause cancellation of outdoor sessions.
• Personal injuries, accidents, or health issues sustained by any person during or in connection with play at any ground.
• Theft, loss, or damage to personal belongings at any ground.
• Equipment defects or failures beyond the scope of our pre-rental inspection.
• Actions, omissions, negligence, or misconduct of ground owners, ground staff, equipment providers, or other users.
• Loss of data, business, revenue, or profits arising from use of the Platform.

To the maximum extent permitted by law, Fan Pawa's total aggregate liability for any claim arising out of or related to the Platform shall not exceed the total amount paid by you for the specific booking in question.

8. Intellectual Property

All content on the Fan Pawa website — including but not limited to text, design, layout, logos, icons, images, graphics, and source code — is the intellectual property of Imaginitiate Ventures Private Limited and is protected by applicable copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, modify, or create derivative works from any content on the Platform without our prior written consent.

9. Account Termination

Fan Pawa reserves the right to suspend or terminate your access to the Platform, without prior notice, if we reasonably believe that: you have violated these Terms, you have provided false or misleading information, you have engaged in fraudulent or abusive behaviour, or continued access would be detrimental to the Platform or other users.

10. Dispute Resolution

In the event of any dispute arising from or related to these Terms or the Platform, we encourage you to first contact our support team at support@fanpawa.com to seek an amicable resolution. If the dispute cannot be resolved through direct communication, it shall be subject to the exclusive jurisdiction of the courts in New Delhi, India. These Terms are governed by and construed in accordance with the laws of India.

11. Modifications to Terms

We may update these Terms from time to time. Material changes will be communicated through a notice on the website and/or by email. Continued use of the Platform after changes are posted constitutes acceptance of the updated Terms. We recommend reviewing this page periodically.

12. Contact

Email: support@fanpawa.com
Phone: +91 95570 07636 / +91 95570 02432
Address: Imaginitiate Ventures Pvt. Ltd., A-96 Ground Floor, Shankar Garden, Vikaspuri, New Delhi, 110018, India

1. Overview

This Refund & Cancellation Policy applies to all ground bookings and equipment rentals made through Fan Pawa (fanpawa.com), operated by Imaginitiate Ventures Private Limited. Because all bookings on Fan Pawa are manually confirmed by our team (not through an automated system), the cancellation and refund process is also handled personally — there are no automated deductions or confusing fine print. If you need to cancel or request a refund, you deal directly with a member of our team.

2. Cancellation by User — Ground Bookings

If you need to cancel a confirmed ground booking, the following refund terms apply based on how much notice you give before the booked start time:

• Cancelled 24 or more hours before the booked time: Full refund — 100% of the amount paid will be returned to you.
• Cancelled between 12 and 24 hours before the booked time: Partial refund — 50% of the amount paid will be returned to you.
• Cancelled less than 12 hours before the booked time: No refund.
• No-show (failure to arrive at the ground without prior cancellation): No refund.

How to cancel: Contact our team by calling +91 95570 07636 or +91 95570 02432, or email support@fanpawa.com. Please provide your name, booking date, ground name, and reason for cancellation. We recommend calling for faster processing, especially if you are cancelling close to the booking time.

3. Cancellation by Ground Owner

If a ground owner cancels a confirmed booking for any reason (e.g., maintenance, double-booking on their end, personal reasons), the following applies:

• You will receive a full 100% refund of the entire amount paid, regardless of when the cancellation happens.
• Our team will immediately notify you and offer to help find an alternative ground in the same area for the same date and time, subject to availability.
• If no suitable alternative is available and you do not wish to rebook, the full refund will be processed promptly.

4. Cancellation by Fan Pawa

In rare cases, Fan Pawa may need to cancel a confirmed booking due to safety concerns, policy violations, force majeure events, or other unforeseen circumstances. If Fan Pawa cancels your booking:

• You will receive a full 100% refund of the entire amount paid.
• Our team will explain the reason for cancellation and assist with rebooking if desired.

5. Equipment Rental Refunds

Refund terms for equipment rental charges:

• Equipment not available at pickup: If rented equipment is not available at the ground as arranged, you will receive a full 100% refund of the equipment rental charges for the unavailable items.
• Equipment defective at pickup: If any rented equipment is found to be damaged, defective, or unsafe at the time of pickup, contact our team immediately. We will arrange a replacement if possible, or provide a full refund for the affected item(s).
• Equipment cancellation by user: If you no longer need the rented equipment after confirming a booking, contact our team at least 12 hours before the booking for a full refund of equipment charges. Cancellations less than 12 hours before are handled on a case-by-case basis.

6. Refund Processing Timeline

Once a refund is approved by our team:

• The refund will be initiated within 2 business days of approval.
• The refund amount will be returned to the original payment method used for the booking.
• Depending on your bank or payment provider, it may take an additional 3–7 business days for the refund to appear in your account.
• You will receive an email or WhatsApp confirmation when the refund is initiated, including a reference number for your records.

Total estimated time from refund request to receipt: 5–10 business days.

7. Non-Refundable Situations

Refunds will not be provided in the following situations:

• No-show: You did not arrive at the ground and did not cancel in advance.
• Late cancellation: You cancelled less than 12 hours before the booked time.
• Rule violation: Your session was terminated early by the ground owner due to violation of ground rules (e.g., damage to property, disruptive behaviour, bringing unauthorised substances).
• Damage or loss: You damaged or lost rented equipment — separate damage/loss charges may apply as communicated before your booking.
• Weather (outdoor grounds): For outdoor grounds, rain or adverse weather does not automatically qualify for a refund unless the ground owner agrees to reschedule or refund. We recommend checking weather forecasts before booking outdoor grounds and discussing weather policies with our team during confirmation.

8. Booking Modifications (Date / Time Changes)

If you need to change the date or time of a confirmed booking (rather than cancel it), contact our team as early as possible. We will check with the ground owner whether your preferred new slot is available. If it is, we will modify the booking at no additional charge (unless the new slot has a different price). If your preferred new slot is not available, you can choose to keep the original booking or cancel it under the standard cancellation terms above.

9. How to Contact Us About Refunds

For any refund requests, cancellations, or questions about this policy:

Phone (fastest): +91 95570 07636 / +91 95570 02432
Email: support@fanpawa.com
Please provide: Your full name, the booking date and ground name, the amount paid, your reason for cancellation/refund, and your preferred refund method.

Address: Imaginitiate Ventures Pvt. Ltd., A-96 Ground Floor, Shankar Garden, Vikaspuri, New Delhi, 110018, India